We are totally committed to providing all of our Security Officers with on-going professional training. There is a comprehensive training schedule which starts with induction training, and goes right through to BTEC & Edexcel Level 3. Our training takes place in our dedicated training rooms in the Branch Offices, or on-site at the Customer’s premises if appropriate. Our Training Manager is an NVQ qualified Assessor.
Some of the courses that we run are:

• CCTV (BTEC)
• Computer Literacy (ECDL)
• Customer Specific On-Site Training
• Door Supervisors (BTEC)
• First Aid (HSE)
• Front of House
• Health & Safety (HSE)
• Level 2 Security Officers (BTEC)
• Level 3 Security Officers Supervisors (BTEC)
• NVQ Level 4 Management Training
• NVQ Level 5 Regional Manager Level
• Professional Receptionist / Telephonist
• Security Screening Course (SAFE)

We also specialise in running Customer-specific training courses, either on-site or at our Branch Offices, to make sure that our Security Officers are fully trained in the specific procedures and working practices of our Customers.
If you want to engage the services of a professional company please feel free to contact us for more information.

TRAINING SERVICES                               

We are totally committed to supplying thehighest Industry standard within theIndustry for manned guarding, door supervision, CCTV/ Public space surveillance, NVQ Level 2 providing security services.

Induction:

Core competency training is delivered in three parts as follows:

Part One:

Knowledge based training and assessment (22.5 hours)

‘The role and responsibilities of Security Officers’

• Introduction to the Security Industry
  • Roles and Responsibilities of Security Officers.
  • Patrolling
  • Access Control
  • Searching
  • Security and Emergency Systems
• Fire Safety
• Health and Safety at Work
• Legal frame-work
• Emergency procedures
• Customer Care and Social Skills
• Communication and Reporting
• Equality and Diversity.

Part Two:

Practical based training and assessment (7.5 hours)

“Communication skills and Conflict Management”

• Avoiding Conflict and Reducing Risk
  • Defusing Conflict
  • Resolving Conflict
  • Post-incident Considerations and Learning from Conflict.

Part Three:

First Aid. 

Although First Aid Training is not a compulsory module within the Security Sector, we have incorporated standard training criteria, providing New Recruits with a full five day course.

Security Officers may then follow their career progression within the following structure:

Supervisory/Management

Designed for Officers seeking Supervisory or Management status, and is a comprehensive distance learning programme. The format mirrors that of the Professional Security Officer.

• The role and responsibility as a new supervisor
• Leadership
• Delegation
• Motivation
• Teamwork
• Time Management
• Problem Solving and decision making
• Performance Reviews
• Communication

Officers may then specialise through various other courses e.g.

N.V.Q.  A1 Assessor and Internal Verifier

City & Guilds Examination Management & Invigilation

Train the Trainer

National Examination Board of Supervisory Management (N.E.B.S.M.)

Personnel Career Development

Level/Rank                                              Course

Security Officer                                      BTEC / SAFE Level II Security Operations Award

Leading Security Officer                    BTEC / SAFE Advanced Security Officer Award

Site Supervisor                                        BTEC / SAFE Security Supervisors Award

Contract Manager                                  BTEC / SAFE Security Operations Management Award

First Aid Training:

The required standard of competent skills for the course is shown below and has been demonstrated and assessed.  The courses are “H.S.E. Approved”, meet the standards of the Health & Safety

Executive (First Aid) Regulations 1981 and the current H.S.E. approved code of practice.  The certificate is valid for a period of three years. 

H.S.E. Approved First Aid at Work:

Unconsciousness                                                              Fractures and Soft Tissue Injuries

Casualty Monitoring                                                      Head and Spinal Injuries

Basic Life Support (C.P.R.)                                            Hygiene and Self Protection

Choking and Asphyxia                                                   Poisonous Chemical Substances

Recognition of Shock                                                       Burns

Control of External Bleeding                                        Epilepsy and Convulsions

Heart Attack and Angina                                              First Aid Supplies

Diabetes Emergency

In addition Officers may be sent for further awareness courses to the Industrial Fire Precaution Association, Midlands Branch subject to the Customers specified requirements for advanced Training.

Professional Receptionist/Telephonist: – BTEC On site Training

In addition to Level 2 NVQ, tailored made training courses can be carried out via our Trainers.

BTEC CCTV Training – Birmingham  Assessment Centre

Lesson one – Roles and Responsibilities of a CCTV Operator

Lesson Two – Codes of Practice, Operational Procedures and Guidelines

Lesson Three – CCTV Equipment and its operation

Lesson Four – Control Room Communications and Access Control

Lesson Five – Legislation for CCTV Operations

Lesson six – Dealing the CCTV incidents

Lesson Seven – CCTV Surveillance Techniques

Lesson Eight – Fire and Emergency Procedures

Lesson Nine – Health & Safety at work

Including practical assessment.

National Vocational Qualification – in Partnership with Sutton Coldfield College and Matthew Boulton College.

We are proud to announce that all employees will have been trained to NVQ 2 by December 2009 and NVQ 3 by end of year 2010; this is an Eagle Gold requirement. Providing government funding allocation.